Shipping policy

 

Shipping Policy

Shipping Coverage

We currently ship to the United States and select international destinations.

If your country is eligible, shipping options will be shown at checkout.

Processing Time

• Order processing time: 1–3 business days

• Orders are processed Monday to Friday (excluding holidays)

Once your order is processed, it will be handed over to our shipping partners.

Estimated Delivery Time

Delivery times are estimates and may vary depending on the destination:

• United States: 7–15 business days

• International: 10–20 business days

Delays may occur due to customs clearance, carrier delays, weather conditions, or high-volume periods.

Shipping Charges

• Shipping fees (if applicable) are clearly displayed at checkout

• Any customs duties, taxes, or import fees are the responsibility of the customer

Tracking Information

• Once your order is shipped, you will receive a tracking number 

• Tracking updates may take 3–5 business days to appear

Incorrect Address

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

• Orders delivered to an incorrect address provided by the customer

• Packages marked as delivered by the carrier

Lost or Delayed Packages

If your order has not arrived within 30 days of shipment:

• Please contact us at support@yourstore.com

• We will investigate the issue and provide a suitable resolution

In such cases, we may offer:

• A replacement shipment, or

• A refund (at our discretion)

Damaged Packages

If your package arrives damaged:

• Contact us within 5 days of delivery

• Provide clear photos of the damaged item and packaging

We will arrange a replacement or refund after verification.

Customs & Import Duties

International orders may be subject to customs inspections and import duties.

We are not responsible for delays or fees imposed by customs authorities.

Refused or Unclaimed Packages

If a package is refused or unclaimed:

• We are not responsible for lost shipments

• Refunds will not be issued

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Contact Us

For shipping-related questions, contact us at:

📧 support@oriusop08@gmail.com